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12. Why are my courses missing?

Don't worry! You just need to log in again using the correct method.

3 週前已更新

We believe your screen looks like this. Don’t worry—this is a common issue. Just follow the steps below, and you’ll be able to fix it quickly!

Step 1 : Understanding How to Log In

There are currently three ways to log in, depending on how you signed up:

  1. Facebook Login – Log in with your Facebook account (no password needed).

  2. Google Login – Log in with your Google account (no password needed).

  3. Email & Password – Enter your registered Email address and password.

If you signed up using an Email address and set a password, follow the third method. If you signed up with Facebook or Google, simply click the corresponding button to log in.

When you forget how you signed up and try a different method (or use a different Email address), the system creates a new account with no course access. However, your courses are still in your original account. To regain access, simply log in with the correct account.

Step 2 : Find the correct account.

Not sure how you’ve signed up? Feel free to reach out!

Send us an Email: [email protected]

To help us locate your account, please provide your order number, any Email addresses you might have used to sign up, or the phone number you entered during payment.

Step 3 : Log out of the incorrect account and try again using the correct login method.

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